Refund Policy

Overview

At Scoperly, we want you to be fully satisfied with your subscription. This Refund Policy applies to subscription payments made for Scoperly's software-as-a-service (SaaS) platform. All subscription payments are processed by Paddle, our Merchant of Record. Refunds are subject to Paddle's Checkout Buyer Terms and Conditions.

This policy does not apply to transactions between Buyers and Suppliers on the Platform — those are governed by the terms agreed between the transacting parties.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all new subscription purchases. If you are not satisfied with Scoperly for any reason, you may request a full refund within 30 days of your initial subscription payment date — no questions asked.

This guarantee applies to:

• First-time subscription purchases (monthly or annual plans).
• Plan upgrades, for the difference in price, within 30 days of the upgrade.

After the 30-day guarantee period, subscription fees are non-refundable except as described in Section 3 below.

2. EU/UK Right of Withdrawal

If you are located in the European Union or the United Kingdom, you have a statutory right to withdraw from your purchase within 14 days of the transaction date without providing any reason, in accordance with EU Directive 2011/83/EU and the UK Consumer Contracts Regulations.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., email to support@scoperly.com or through the Paddle receipt link). You do not need to use a specific form.

Important notes regarding the right of withdrawal:

• The 14-day withdrawal right applies to the initial subscription purchase only, not to automatic renewals.
• By beginning to use the Platform after purchase, you acknowledge that the digital content delivery has commenced. However, this does not affect your right to a full refund within the 14-day period.
• Our 30-day money-back guarantee (Section 1) is more generous than the statutory 14-day period and supersedes it in practice.

3. Refund Eligibility After the Guarantee Period

After the 30-day money-back guarantee period, refunds may be considered on a case-by-case basis in the following circumstances:

• Billing errors: You were charged incorrectly (duplicate charge, wrong amount, charged after cancellation).
• Extended service outage: The Platform was unavailable for an extended period due to issues on our end, materially affecting your ability to use the service.
• Unauthorized charges: A charge was made without your authorization (subject to verification).

Refund requests will not be processed after 60 days from the transaction date. This is a hard limit imposed by our payment processor, Paddle.

4. Subscription Cancellation

You may cancel your subscription at any time. Cancellation and refunds are different:

• Cancellation stops future billing. You retain access to paid features until the end of your current billing period (monthly or annual).
• Refund returns money for a payment already made, as described in this policy.

No prorated refunds are issued for unused portions of a billing period upon cancellation after the 30-day guarantee period. For example, if you cancel a monthly subscription on day 15, you will retain access until the end of the month but will not receive a refund for the remaining days.

You can cancel your subscription through any of the following methods:

• Account settings within the Platform (Billing section).
• The Paddle customer portal link provided in your receipt or invoice email.
• By contacting our support team at support@scoperly.com.

5. Annual Subscriptions

Annual subscriptions are eligible for the same 30-day money-back guarantee as monthly subscriptions. If you request a refund within 30 days of your annual subscription purchase, you will receive a full refund of the annual payment.

After 30 days, annual subscriptions are non-refundable. If you cancel an annual subscription after the 30-day guarantee period, you will retain access to paid features until the end of the annual billing period. We recommend trying a monthly plan first if you are unsure about committing to an annual plan.

6. Plan Upgrades and Downgrades

Upgrades: When you upgrade to a higher-tier plan, you are charged the prorated difference for the remainder of your current billing period. Upgrades are eligible for a refund of the difference within 30 days of the upgrade.

Downgrades: Plan downgrades take effect at the beginning of your next billing period. No refunds are issued for the price difference during the current period.

7. How to Request a Refund

To request a refund, you can use any of the following methods:

• Email: Send a refund request to support@scoperly.com with the subject line "Refund Request" and include your account email address and the reason for the request.
• Paddle Receipt: Click the "Manage Subscription" or "Request Refund" link in any Paddle receipt or invoice email you have received.
• Paddle Support: Contact Paddle directly through their customer support portal for billing-specific issues.

We aim to process all refund requests within 5 business days of receipt. Once approved, refunds are issued to the original payment method. Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear on your statement.

8. Refund Exceptions

Refunds will not be granted in the following situations:

• The refund request is made more than 60 days after the transaction date.
• The account has been terminated for violation of our Terms of Service (including fraud, abuse, or prohibited conduct).
• The request is for a subscription renewal payment made after the initial 30-day guarantee period, unless a billing error or extended outage occurred (Section 3).
• There is evidence of abuse of the refund policy (e.g., repeated sign-ups and refund requests).

9. Currency and Tax Refunds

Refunds are issued in the original currency of the transaction. If you paid in a currency other than your local currency, any exchange rate differences between the time of payment and the time of refund are your responsibility. Scoperly is not liable for exchange rate fluctuations.

Sales tax, VAT, or GST collected on the original transaction will also be refunded in full when a refund is approved. Paddle handles all tax-related aspects of the refund.

10. Marketplace Transactions (Buyer–Supplier Orders)

This Refund Policy applies exclusively to Scoperly subscription payments processed through Paddle. It does not apply to transactions between Buyers and Suppliers on the Platform.

Refunds, returns, or credits related to orders placed through the marketplace are governed by the terms agreed between the Buyer and Supplier. Scoperly provides dispute resolution tools to help resolve order-related issues, but is not responsible for issuing refunds on behalf of Suppliers. For order-related disputes, please use the dispute system within your Platform account.

11. Changes to This Refund Policy

We may update this Refund Policy from time to time. Material changes will be communicated to registered Users via email and/or prominent notice within the Platform at least fourteen (14) days before they take effect. The refund terms applicable to your purchase are those in effect at the time of your payment.

12. Contact Information

For refund requests or questions about this policy:

Scoperly LLC
Yerevan, Republic of Armenia
Email: support@scoperly.com
Website: scoperly.com

For billing issues handled by Paddle, you may also contact Paddle directly through the support link in your receipt or invoice email.